According to Zhongxin Jingwei News, at 10:30 am on the 31st, when the reporter called Miao Wenpan, the delivery brother, he had just finished delivering an order in the heavy rain in Beijing. "I went out at 7:00 in the morning, and by now I have delivered 15 orders." Miao Wenpan said.
At 17:30 on the 29th, Beijing issued a red rainstorm warning signal, and the Beijing Flood Control Headquarters launched the city’s flood control red (level 1) warning response at 19:00 to remind the general public not to go out unless necessary.
"The rain is really heavy, I got soaked all over in an hour"
"Post-80s" Miao Wenpan is from Heilongjiang and has been a takeaway rider in Beijing for more than two years. Usually, he mainly "activities" in the Taoranting area of Xicheng District. "This is the first time I have encountered such heavy rain since I delivered takeout in Beijing." Miao Wenpan sighed.
According to the Beijing Meteorological Observatory, the strongest rainfall force cannot be ignored. It is expected that the rain will continue until August 1 and last for more than 70 hours.
From the perspective of rainfall, this round of rainfall has far exceeded the first rainstorm of the main flood season from July 20 to 22 this year, and is the strongest rainfall process in Beijing so far this year.
"The rain is too heavy, even if you wear a raincoat, it won’t do much, and it will be watered through quickly. In addition, the raincoat is airtight, and there is both rain and sweat in it after wearing it for a long time." Miao Wenpan said.
Meituan rider Duan Chengming, who is in charge of takeout delivery in Beijing’s Tongzhou Beiguan area, told Zhongxin Jingwei that it rained very heavily yesterday (30th), and although he was wearing a professional waterproof raincoat, he was still drenched less than an hour after going out. "Today is a little smaller than yesterday, but there is still a lot of water on the road."
"Post-90s" Duan Chengming is from Gansu and has been a foreign rider in Beijing for five years."If you get soaked, you can continue to send it. When you go home for lunch at noon, you can change your clothes. If you get soaked in the afternoon, change again."Duan Chengming said.
The order quantity is one-third more.
According to Duan Chengming, there are many residential buildings in the Beiguan area of TongzhouHeavy rain fell over the weekend, causing him to place about a third more orders than usual and extend his working hours by about an hour.
"Because of the rain on the weekend, everyone stayed at home and couldn’t go out. To make sure everyone had their meals in time, we all came out to work overtime together." Duan Chengming said that he usually works 7-8 hours a day, but on the 30th, he worked nearly 9 hours.
Miao Wenpan received at least a quarter more orders in the past two days than usual. From 7:00 am to 10:30 am on the 31st, Miao Wenpan has delivered 15 orders in just three and a half hours.
Duan Chengming said that in order to deal with the heavy rain weather, his takeaway platform has also taken some measures, including shortening the delivery distance of takeaway riders and extending the delivery time. "Before 30 minutes of delivery, now because of the rain, the car can’t ride too fast, so you can only extend the delivery time by about 10 minutes or 15 minutes."
"I usually feel like everyone is busy. Now that we encounter bad weather, everyone comes out together and carries it together. Try not to let the orders pile up on one person or a few people. On average, each person works an extra half an hour, and the order volume can basically be reduced, and the customer can receive the meal in time." Duan Chengming said.
The customer sent four "pay attention to safety" in a row.
On rainy days, the poor delivery environment has added a lot of difficulties to the delivery riders, but Duan Chengming said that fortunately, customers can understand that the phenomenon of reminders has disappeared.
"In the past, when customers placed an order and it was not delivered after the time limit, they would call to urge or send a text message to ask why it hasn’t arrived yet. Now customers not only don’t urge, but also note’slippery roads in rainy days, pay attention to safety ‘when placing an order. Yesterday I went to deliver food, and another customer gave me a carton of milk," Duan Chengming said.
Whenever there is heavy rain, heavy snow and other bad weather, there will be discussions on the Internet about "whether to order takeout".
What do they think as riders?"This is a supply and demand relationship, because there is a need for customers to have this industry and provide convenience to people. We riders will also perform our duties to serve everyone well," Duan Chengming said. "If the weather is particularly bad, it is recommended that you order food at different peaks."
The customer reminder received by the delivery brother. Photo provided by the interviewee
Miao Wenpan also told Zhongxin Jingwei that in the past few days, many customers will leave messages through the platform before the rider delivers the meal to remind the rider to pay attention to safety, such as"The rain is heavy now, it doesn’t matter if you are late, you must pay attention to the safety of the ride" "The rain is too heavy, don’t ride too fast just because you grab the order, you must ensure your own safety" etc.
"After we receive an order, we can communicate with customers through the dialog box of the platform. I have received several messages from customers, and one customer left four at once, reminding me to pay attention to safety." Miao Wenpan said.
The understanding and concern of customers made Duan Chengming and Miao Wenpan grateful.
"Customers stopped urging orders, but instead comforted us and reminded us to pay attention to safety. We are very grateful in our hearts. They understand us and we try our best to deliver the food to them in time," Duan Chengming said.
The original title: The takeaway brother in the rainstorm in Beijing: 30% more orders than usual, and no customers are urging orders.
Editor: Wu Si
Editor in charge: Zhou Shangdou
Review: Feng Fei